Cancellation & Refund Policy

Effective Date: [Insert Date]

At 0to1ecomm.in, we value transparency and accountability. This Cancellation and Refund Policy explains the terms under which clients may cancel services and request refunds. By engaging our digital advertising and related services, you agree to the terms outlined below.

1. Service Nature

Our services include but are not limited to:

• Paid media campaigns (Google Ads, Meta Ads, etc.)
• SEO & marketing consultations
• Digital performance audits
• Custom marketing strategies

Due to the customized and time-sensitive nature of digital marketing services, certain fees may be non-refundable.

2. Cancellation Policy

a. Project-Based Services

• You may cancel within 24 hours of initial payment for a full refund if no work has commenced.
• After 24 hours or once the work has started, cancellations may result in partial refunds, based on the work completed and resources allocated.

b. Monthly Retainers / Subscriptions

• Subscriptions can be cancelled with 7 days’ notice before the next billing cycle.
• No refunds will be issued for the current billing cycle once work has started.

3. Refund Eligibility

Refunds may be issued under the following conditions:

Refunds will not be granted for:

• Change of mind after strategy presentation
• Dissatisfaction with subjective outcomes (e.g., design preference or performance metrics)
• Delays caused by client in approvals or data sharing

4. EU Consumer Rights

For EU clients:

• You may exercise your 14-day right of withdrawal for digital services only before service execution has begun.
• Once service execution begins (with your consent), the right to withdraw is waived, per Article 16 of the EU Consumer Rights Directive.

5. Refund Processing

• Approved refunds will be processed within 7-10 business days via the original payment method.
• You will receive a confirmation email upon initiation of the refund.

6. How to Request a Cancellation or Refund

Please contact our support team at:

Email: [Insert email]

Subject Line: Cancellation/Refund Request – [Your Order ID]

Include: Name, service purchased, order ID, reason for request

7. Disputes & Resolution

Any disputes related to cancellations or refunds will be handled as per our Terms and Conditions. For unresolved issues, legal jurisdiction will lie with the courts of [Insert your Indian jurisdiction, e.g., Delhi] or, for EU clients, under applicable EU dispute resolution mechanisms.

We reserve the right to modify this policy at any time. Updates will be posted on this page with a revised date.