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Shipping and Delivery

Shipping & Delivery Policy

Effective Date: [Insert Date]

At 0to1ecomm.in, we provide a range of digital marketing and e-commerce consulting services, some of which include deliverables sent via electronic channels or physical shipping (if applicable). This policy outlines how we manage delivery timelines and shipping procedures for both domestic (India) and international clients.

1. Types of Deliverables

We deliver services and products in the following formats:

  • Digital Deliverables: Strategy documents, performance reports, ad creatives, audit results (sent via email, shared links, or dashboard access)
  • Physical Deliverables (if applicable): Printed reports, packaged toolkits, or branded merchandise

2. Delivery Timeline

a. Digital Deliverables

  • Standard delivery: 3–5 business days after project commencement
  • Urgent/expedited delivery (if available): Within 1–2 business days, subject to an additional fee
  • Delivery method: Email, Google Drive, Notion, or other secure file-sharing platforms

b. Physical Products (If Offered)

  • Within India: 5–10 business days via reputable couriers (e.g., Blue Dart, DTDC, India Post)
  • International: 10–15 business days via DHL, FedEx, or UPS
  • Tracking information will be shared via email

3. Shipping Charges

  • Digital services: No shipping charges
  • Physical products:
    • India: Free shipping on orders above ₹1,999; otherwise flat ₹99
    • International: Calculated at checkout based on weight and destination

4. Shipping Locations

We currently deliver:

  • Digital services: Worldwide
  • Physical items: Pan-India and selected international regions (EU, US, UK, Australia)

If your location is not listed at checkout or during onboarding, please contact us for a manual quote.

5. Delays & Exceptions

While we strive to meet our timelines, delivery may be delayed due to:

  • Incomplete or inaccurate client information
  • Delays in payment or documentation
  • External factors (e.g., courier delays, customs clearance, public holidays)

We will communicate any expected delays proactively.

6. Undeliverable Items

For physical products returned to us due to:

  • Incorrect shipping address
  • Repeated failed delivery attempts
  • Refusal by recipient

We will contact you to arrange re-delivery (additional charges may apply) or initiate a refund (excluding shipping charges).

7. Order Tracking

Once shipped, you will receive an email with:

  • Courier service name
  • Tracking number
  • Estimated delivery date

You can also track orders through the “My Account” section if applicable.

8. Questions or Support

If you have questions about your delivery, contact us at:

Email: [Insert support email]

Phone (optional): [Insert phone number]

Response Time: Within 24 hours on business days

We reserve the right to amend this Shipping & Delivery Policy at any time. Updates will be posted on this page with a revised effective date.